{
  "page": {
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    "name": "Lucky Orange",
    "url": "https://status.luckyorange.com"
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    "indicator": "none",
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We plan to have access restored shortly.  Apologies for the inconvenience.","created_at":"2026-08-14T09:58:47.941-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-14T09:58:47.941-05:00","display_at":"2026-08-14T09:58:47.941-05:00","deliver_notifications":true,"tweet_id":null,"id":"6t73s847hy6x","incident_id":"0hp8p70yw4hy","custom_tweet":null,"affected_components":[{"code":"vx3k81b19bg7","name":"Web App","old_status":"operational","new_status":"under_maintenance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Web App","created_at":"2020-12-03T17:00:20.075-06:00","updated_at":"2026-08-17T20:08:57.568-05:00","position":4,"description":"Access to app.luckyorange.com","showcase":true,"start_date":"2020-12-03T00:00:00.000-06:00","id":"vx3k81b19bg7","page_id":"p0sc0g2hd932","group_id":null}]},{"name":"Visitor Table Unavailable","status":"resolved","created_at":"2026-03-16T17:15:30.000-05:00","updated_at":"2026-03-16T21:26:05.746-05:00","monitoring_at":null,"resolved_at":"2026-03-16T21:26:05.728-05:00","impact":"major","shortlink":"https://stspg.io/b6k2bn30rp6j","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-03-16T17:15:30.000-05:00","reminder_intervals":null,"id":"ljnr3kd5j981","page_id":"p0sc0g2hd932","incident_updates":[{"status":"resolved","body":"All updates have been completed and Visitors Table is back live.  No data was lost during this time.  Thanks for your patience.","created_at":"2026-03-16T21:26:05.728-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-16T21:26:05.728-05:00","display_at":"2026-03-16T21:26:05.728-05:00","deliver_notifications":true,"tweet_id":null,"id":"7k5lq90y51d5","incident_id":"ljnr3kd5j981","custom_tweet":null,"affected_components":[{"code":"vx3k81b19bg7","name":"Web App","old_status":"partial_outage","new_status":"operational"}]},{"status":"identified","body":"We’re making some updates to the Visitor Table, so it’s taking a quick breather and is currently offline. The rest of the app is running smoothly! Thanks for your patience while we polish things up—we’ll have it back for you shortly.","created_at":"2026-03-16T19:42:30.257-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-16T19:42:48.804-05:00","display_at":"2026-03-16T17:15:30.000-05:00","deliver_notifications":true,"tweet_id":null,"id":"x5vx8lqf8vyb","incident_id":"ljnr3kd5j981","custom_tweet":null,"affected_components":[{"code":"vx3k81b19bg7","name":"Web App","old_status":"operational","new_status":"under_maintenance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Web App","created_at":"2020-12-03T17:00:20.075-06:00","updated_at":"2026-08-17T20:08:57.568-05:00","position":4,"description":"Access to app.luckyorange.com","showcase":true,"start_date":"2020-12-03T00:00:00.000-06:00","id":"vx3k81b19bg7","page_id":"p0sc0g2hd932","group_id":null}]},{"name":"Delayed data ingestion","status":"resolved","created_at":"2026-02-19T12:00:37.000-06:00","updated_at":"2026-02-19T20:54:05.777-06:00","monitoring_at":null,"resolved_at":"2026-02-19T20:54:05.764-06:00","impact":"minor","shortlink":"https://stspg.io/vfs6jc0jmpvh","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-02-19T12:00:37.000-06:00","reminder_intervals":null,"id":"63jd0hm147p8","page_id":"p0sc0g2hd932","incident_updates":[{"status":"resolved","body":"All data is caught back up and all data processing is back to normal.","created_at":"2026-02-19T20:54:05.764-06:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-02-19T20:54:05.764-06:00","display_at":"2026-02-19T20:54:05.764-06:00","deliver_notifications":true,"tweet_id":null,"id":"z1mh739s84s6","incident_id":"63jd0hm147p8","custom_tweet":null,"affected_components":[{"code":"sp3lxgch8y0z","name":"Data Collection","old_status":"degraded_performance","new_status":"operational"}]},{"status":"identified","body":"We’re currently experiencing a lag in data ingestion. Recordings and dashboard updates may be delayed, but no data is being lost. Thanks for your patience while we get things back up to speed.","created_at":"2026-02-19T14:18:37.561-06:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-02-19T14:19:00.050-06:00","display_at":"2026-02-19T12:00:37.000-06:00","deliver_notifications":true,"tweet_id":null,"id":"fptdj7ktkyf2","incident_id":"63jd0hm147p8","custom_tweet":null,"affected_components":[{"code":"sp3lxgch8y0z","name":"Data Collection","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Data Collection","created_at":"2020-12-03T08:49:46.510-06:00","updated_at":"2026-02-24T12:04:26.273-06:00","position":2,"description":"Processing of incoming events, visitor profiles, and recordings","showcase":true,"start_date":"2020-12-03T00:00:00.000-06:00","id":"sp3lxgch8y0z","page_id":"p0sc0g2hd932","group_id":null}]},{"name":"Delay in data processing","status":"resolved","created_at":"2026-01-07T15:58:19.392-06:00","updated_at":"2026-01-07T20:55:34.048-06:00","monitoring_at":null,"resolved_at":"2026-01-07T17:15:19.000-06:00","impact":"minor","shortlink":"https://stspg.io/5qxsl2bl2q7h","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-01-07T15:58:19.388-06:00","reminder_intervals":null,"id":"lt9jxjkzhkwl","page_id":"p0sc0g2hd932","incident_updates":[{"status":"resolved","body":"All data has now been processed and is up to date.  We appreciate your patience through the delay.","created_at":"2026-01-07T20:55:19.185-06:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-01-07T20:55:34.037-06:00","display_at":"2026-01-07T17:15:19.000-06:00","deliver_notifications":false,"tweet_id":null,"id":"yqhj8ym0w709","incident_id":"lt9jxjkzhkwl","custom_tweet":null,"affected_components":[{"code":"sp3lxgch8y0z","name":"Data Collection","old_status":"degraded_performance","new_status":"operational"}]},{"status":"identified","body":"We’ve identified an issue affecting the speed at which incoming data appears in some accounts. We are actively working on a resolution.\n\nPlease be aware that once the service is restored, it may take some time for all data to \"catch up\" and appear in your dashboard. Thanks for bearing with us.","created_at":"2026-01-07T15:58:19.461-06:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-01-07T15:58:19.461-06:00","display_at":"2026-01-07T15:58:19.461-06:00","deliver_notifications":true,"tweet_id":null,"id":"x50y1qz6gsrx","incident_id":"lt9jxjkzhkwl","custom_tweet":null,"affected_components":[{"code":"sp3lxgch8y0z","name":"Data Collection","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Data Collection","created_at":"2020-12-03T08:49:46.510-06:00","updated_at":"2026-02-24T12:04:26.273-06:00","position":2,"description":"Processing of incoming events, visitor profiles, and recordings","showcase":true,"start_date":"2020-12-03T00:00:00.000-06:00","id":"sp3lxgch8y0z","page_id":"p0sc0g2hd932","group_id":null}]},{"name":"Data ingestion delays","status":"resolved","created_at":"2025-07-01T16:04:14.237-05:00","updated_at":"2025-07-01T23:52:17.981-05:00","monitoring_at":null,"resolved_at":"2025-07-01T17:31:56.000-05:00","impact":"major","shortlink":"https://stspg.io/798lw2cwd8ln","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2025-07-01T16:04:14.231-05:00","reminder_intervals":null,"id":"28hpp24g9d39","page_id":"p0sc0g2hd932","incident_updates":[{"status":"resolved","body":"Data ingestion is back to flowing as expected and no data was lost during the delay.  Apologies for any inconvenience caused during this time.","created_at":"2025-07-01T23:51:56.882-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-07-01T23:52:17.966-05:00","display_at":"2025-07-01T17:31:56.000-05:00","deliver_notifications":false,"tweet_id":null,"id":"r07rh71pfp00","incident_id":"28hpp24g9d39","custom_tweet":null,"affected_components":[{"code":"sp3lxgch8y0z","name":"Data Collection","old_status":"partial_outage","new_status":"operational"},{"code":"hkpfxg0r6c5h","name":"Realtime + Presence","old_status":"partial_outage","new_status":"operational"}]},{"status":"investigating","body":"We’re currently experiencing a delay in processing incoming event data due to a backup in our data ingestion pipeline. As a result, some real-time data (like session activity or analytics events) may be delayed by up to 6 hours.\n\nOur team is investigating the issue and is actively working to reduce the backlog and restore normal processing speeds. \n\nWe’ll provide updates here as we make progress.","created_at":"2025-07-01T16:04:14.329-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-07-01T16:04:14.329-05:00","display_at":"2025-07-01T16:04:14.329-05:00","deliver_notifications":false,"tweet_id":null,"id":"p9chx558yjpm","incident_id":"28hpp24g9d39","custom_tweet":null,"affected_components":[{"code":"sp3lxgch8y0z","name":"Data Collection","old_status":"operational","new_status":"partial_outage"},{"code":"hkpfxg0r6c5h","name":"Realtime + Presence","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Data Collection","created_at":"2020-12-03T08:49:46.510-06:00","updated_at":"2026-02-24T12:04:26.273-06:00","position":2,"description":"Processing of incoming events, visitor profiles, and recordings","showcase":true,"start_date":"2020-12-03T00:00:00.000-06:00","id":"sp3lxgch8y0z","page_id":"p0sc0g2hd932","group_id":null},{"status":"operational","name":"Realtime + Presence","created_at":"2020-12-03T17:00:36.696-06:00","updated_at":"2025-07-01T23:51:56.841-05:00","position":3,"description":"Live Visitors, Chat, online status, and realtime sync across the app","showcase":true,"start_date":"2020-12-03T00:00:00.000-06:00","id":"hkpfxg0r6c5h","page_id":"p0sc0g2hd932","group_id":null}]},{"name":"Cloud Provider Update","status":"resolved","created_at":"2025-06-15T05:15:00.000-05:00","updated_at":"2025-06-16T07:00:35.713-05:00","monitoring_at":null,"resolved_at":"2025-06-15T05:15:00.000-05:00","impact":"major","shortlink":"https://stspg.io/drcp0nffb9h6","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":"major","scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2025-06-15T05:15:00.000-05:00","reminder_intervals":null,"id":"0g4fyt1f3w4y","page_id":"p0sc0g2hd932","incident_updates":[{"status":"resolved","body":"Our team performed an update to continue to provide fast, reliable and secure storage of data.  This update has been completed successfully and all is back up and running as expected.","created_at":"2025-06-16T06:59:26.238-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-06-16T06:59:55.626-05:00","display_at":"2025-06-15T05:15:00.000-05:00","deliver_notifications":false,"tweet_id":null,"id":"9gm7jf2m01gs","incident_id":"0g4fyt1f3w4y","custom_tweet":null,"affected_components":null}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[]},{"name":"Recordings Playback Outage","status":"resolved","created_at":"2025-06-12T14:05:15.730-05:00","updated_at":"2025-06-12T16:33:14.327-05:00","monitoring_at":null,"resolved_at":"2025-06-12T16:33:14.312-05:00","impact":"critical","shortlink":"https://stspg.io/lb0k8dggpcq5","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2025-06-12T14:05:15.725-05:00","reminder_intervals":null,"id":"5dcmc6mbj8zd","page_id":"p0sc0g2hd932","incident_updates":[{"status":"resolved","body":"Our cloud provider is back up and running.  All features should be working as expected.  Please reach out if you are still experiencing any issues with the app.","created_at":"2025-06-12T16:33:14.312-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-06-12T16:33:14.312-05:00","display_at":"2025-06-12T16:33:14.312-05:00","deliver_notifications":true,"tweet_id":null,"id":"dbr3l6685wqq","incident_id":"5dcmc6mbj8zd","custom_tweet":null,"affected_components":[{"code":"hkpfxg0r6c5h","name":"Realtime + Presence","old_status":"major_outage","new_status":"operational"}]},{"status":"identified","body":"Due to an outage with our cloud provider, recordings are not currently available to play.  We will update this as soon as all is back and running as expected.","created_at":"2025-06-12T14:05:15.820-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-06-12T14:05:15.820-05:00","display_at":"2025-06-12T14:05:15.820-05:00","deliver_notifications":true,"tweet_id":null,"id":"ts290p1mplqp","incident_id":"5dcmc6mbj8zd","custom_tweet":null,"affected_components":[{"code":"hkpfxg0r6c5h","name":"Realtime + Presence","old_status":"operational","new_status":"major_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Realtime + Presence","created_at":"2020-12-03T17:00:36.696-06:00","updated_at":"2025-07-01T23:51:56.841-05:00","position":3,"description":"Live Visitors, Chat, online status, and realtime sync across the app","showcase":true,"start_date":"2020-12-03T00:00:00.000-06:00","id":"hkpfxg0r6c5h","page_id":"p0sc0g2hd932","group_id":null}]},{"name":"Data not loading in","status":"resolved","created_at":"2025-01-18T06:40:55.280-06:00","updated_at":"2025-01-18T08:16:45.587-06:00","monitoring_at":null,"resolved_at":"2025-01-18T08:16:45.569-06:00","impact":"critical","shortlink":"https://stspg.io/fx991m99p3h5","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2025-01-18T06:40:55.275-06:00","reminder_intervals":null,"id":"ddj7l4l7v664","page_id":"p0sc0g2hd932","incident_updates":[{"status":"resolved","body":"All tracking is back up to usual and all visitors will be displayed in your dashboard as expected.","created_at":"2025-01-18T08:16:45.569-06:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-01-18T08:16:45.569-06:00","display_at":"2025-01-18T08:16:45.569-06:00","deliver_notifications":true,"tweet_id":null,"id":"41x5b7cdcxl6","incident_id":"ddj7l4l7v664","custom_tweet":null,"affected_components":[{"code":"sp3lxgch8y0z","name":"Data Collection","old_status":"major_outage","new_status":"operational"},{"code":"hkpfxg0r6c5h","name":"Realtime + Presence","old_status":"major_outage","new_status":"operational"}]},{"status":"identified","body":"We have identified the issue and are working on resolving it.  We should have everything tracking and loading as expected once the issue has been resolved and will update as soon as that is completed.","created_at":"2025-01-18T06:40:55.366-06:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-01-18T06:40:55.366-06:00","display_at":"2025-01-18T06:40:55.366-06:00","deliver_notifications":true,"tweet_id":null,"id":"6038b0n09myy","incident_id":"ddj7l4l7v664","custom_tweet":null,"affected_components":[{"code":"sp3lxgch8y0z","name":"Data Collection","old_status":"operational","new_status":"major_outage"},{"code":"hkpfxg0r6c5h","name":"Realtime + Presence","old_status":"operational","new_status":"major_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Data Collection","created_at":"2020-12-03T08:49:46.510-06:00","updated_at":"2026-02-24T12:04:26.273-06:00","position":2,"description":"Processing of incoming events, visitor profiles, and recordings","showcase":true,"start_date":"2020-12-03T00:00:00.000-06:00","id":"sp3lxgch8y0z","page_id":"p0sc0g2hd932","group_id":null},{"status":"operational","name":"Realtime + Presence","created_at":"2020-12-03T17:00:36.696-06:00","updated_at":"2025-07-01T23:51:56.841-05:00","position":3,"description":"Live Visitors, Chat, online status, and realtime sync across the app","showcase":true,"start_date":"2020-12-03T00:00:00.000-06:00","id":"hkpfxg0r6c5h","page_id":"p0sc0g2hd932","group_id":null}]},{"name":"New data delayed","status":"resolved","created_at":"2024-11-07T00:00:03.000-06:00","updated_at":"2024-11-07T08:20:33.796-06:00","monitoring_at":null,"resolved_at":"2024-11-07T08:20:33.783-06:00","impact":"critical","shortlink":"https://stspg.io/1fqq5vz1njpm","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2024-11-07T00:00:03.000-06:00","reminder_intervals":null,"id":"r8v1wblwbqm7","page_id":"p0sc0g2hd932","incident_updates":[{"status":"resolved","body":"All tracking has been restored and data will populate in your account for visits to the site moving forward.","created_at":"2024-11-07T08:20:33.783-06:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-11-07T08:20:33.783-06:00","display_at":"2024-11-07T08:20:33.783-06:00","deliver_notifications":true,"tweet_id":null,"id":"z872kxphfyn8","incident_id":"r8v1wblwbqm7","custom_tweet":null,"affected_components":[{"code":"sp3lxgch8y0z","name":"Data Collection","old_status":"major_outage","new_status":"operational"}]},{"status":"identified","body":"We have identified an issue that is cause any new visitor data from being added to the account.  We are working to resolve this issue and will make sure to provide updates as soon as it is resolved.  You will not seeing any new visitor data come into recordings, heatmaps, funnels, etc. until this is resolved.","created_at":"2024-11-07T06:03:03.353-06:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-11-07T06:03:11.921-06:00","display_at":"2024-11-07T00:00:03.000-06:00","deliver_notifications":true,"tweet_id":null,"id":"tvmqtsd8gnq4","incident_id":"r8v1wblwbqm7","custom_tweet":null,"affected_components":[{"code":"sp3lxgch8y0z","name":"Data Collection","old_status":"operational","new_status":"major_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Data Collection","created_at":"2020-12-03T08:49:46.510-06:00","updated_at":"2026-02-24T12:04:26.273-06:00","position":2,"description":"Processing of incoming events, visitor profiles, and recordings","showcase":true,"start_date":"2020-12-03T00:00:00.000-06:00","id":"sp3lxgch8y0z","page_id":"p0sc0g2hd932","group_id":null}]}]
}